Shares of Seagate Technology PLC (NASDAQ:STX) ended Thursday session in red amid volatile trading. The shares closed down -0.73 points or -1.89% at $37.81 with 4.17 million shares getting traded. Post opening the session at $38.21, the shares hit an intraday low of $37.47 and an intraday high of $38.31 and the price vacillated in this range throughout the day. The company has a market cap of $11.43 billion and the numbers of outstanding shares have been calculated to be 298.61 million shares.
Seagate Technology PLC (STX) designs, produces, and distributes electronic data storage technology and solutions in Singapore, the United States, the Netherlands, and internationally. The company offers hard drives, solid state hybrid drives, solid state drives, PCIe cards, and serial advanced technology architecture controllers for mission critical and nearline applications in enterprise servers and storage systems; client compute applications, including desktop and mobile computing; client non-compute applications, such as digital video recorders, personal data backup and portable external storage systems, and digital media and surveillance systems.
Shares of International Business Machines Corp. (NYSE:IBM) ended Thursday session in red amid volatile trading. The shares closed down -0.20 points or -0.13% at $156.88 with 1.95 million shares getting traded. Post opening the session at $156.84, the shares hit an intraday low of $155.89 and an intraday high of $157.43 and the price vacillated in this range throughout the day. The company has a market cap of $150.55 billion and the numbers of outstanding shares have been calculated to be 955.84 million shares.
International Business Machines Corp. (IBM) and Royal Bank of Scotland announced the first pilot with customers of ‘Luvo’ a cognitive chat bot that allows people to interact with an AI-powered platform. Luvo leverages IBM Watson Conversation, a cloud-based cognitive service, to enhance the customer service experience.
The bank will begin making Luvo accessible via its webchat service in December, starting with around 10 percent of Royal Bank customers in Scotland that use webchat, helping to answer specific queries on everything from ‘How do I authorise my card to be used overseas?’ to ‘How do I update my home address with the bank’? Luvo will be able to answer these simple questions in just a split second while directing customers to a human to answer more complex questions. Following a successful pilot, Luvo is expected to roll out to the bank’s NatWest customers.
This customer pilot follows a successful two-month trial of the technology earlier this year among 1,200 Royal Bank of Scotland and NatWest staff, primarily handling queries from small businesses customers with problems such as lost corporate cards or forgotten pins.
The aim of Luvo is to help our customers quickly and simply with their queries and problems while keeping waiting times to a bare minimum. With Luvo being able to find answers from a variety of sources of information in just a split second and with staff being freed up to handle more complex problems, customers are to set benefit from a much simpler and faster process. Luvo can also decide on how to act based on the specific situation, so for instance, if a customer has their card stolen, they will be automatically routed to a human advisor, whereas if they just need advice on how to order a new card, Luvo will quickly find that information for them.